Refund Policy

Effective Date: 24/02/2025

At Lady of the Sun, we take pride in the quality of our products. Please note that we do not offer returns unless a product is damaged or faulty. If you receive a damaged or faulty item, we are happy to assist you with a refund or replacement.

1. Damaged or Faulty Products

If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. A claim must be made within this time frame, and proof of the damage or fault (such as photos of the product) must be provided to process the claim.

2. No Returns on Non-Damaged Items

We do not accept returns for change of mind. Please ensure you review your order carefully before purchase.

3. How to Make a Claim

To make a claim, please email our customer service team at ladysun.contact@gmail.com, including your order number, a description of the issue, and photographic evidence of the damage or fault.

4. Refund or Replacement

Once your claim has been processed and we have received the returned goods, we will offer a full refund or a replacement product, depending on your preference and product availability.

Thank you for shopping with Lady of the Sun. We are here to help if you need further assistance with your order.